Consumers have the right of withdrawal according to the following conditions, understood by consumer any natural person who makes a purchase in the online store

A. Information on the right of withdrawal

Right of withdrawal

You have the right to revoke this contract within a period of fourteen days from receipt of the order, without giving reasons.

To exercise the right of withdrawal, you must notify us by email to your decision to withdraw from the purchase through the online form on our website. To comply with the withdrawal period, it is sufficient that the communication is sent before the deadline.

Consequences of withdrawal

In case of withdrawal, we will refund all the payments received from you, including the delivery costs without undue delay and, in any case, no later than 14 days from the date on which you inform us of your decision to return the order. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We can retain the refund until we have received the order in our facilities and after it has been reviewed. You must return the order, without undue delay and, in any case, no later than within 14 days from the date you notify us of your withdrawal decision. The deadline will be considered fulfilled if you return the goods before the period of 14 days has ended.

We collect the goods by means of the transport company and we bear the expenses caused by the return, from a minimum amount of € 200 (purchase price of the returned items). In the rest of the cases, you will be responsible for the direct expenses of the return.

You will only be responsible for the depreciation of value of the goods resulting from a manipulation different from that necessary to establish the nature, characteristics and operation of the goods.

Exclusion or early expiration of the right of withdrawal:

The right of revocation expires early in purchases that have been customized as indicated by the law of online purchases or in the case that the product has been tampered with and / or altered.

General indications

Avoid damaging or soiling the goods. Send us as much as possible the merchandise in the original packaging with all accessories and packaging components. If necessary, use an outer wrap to protect the packaging. If you no longer have the original packaging, use adequate packaging to adequately protect the contents of the damage caused by transport. Keep in mind that the above general indications are not a condition for the effective exercise of the right of withdrawal.